⚠️ This article only applies to the Pet Tracker. It does not apply to the Biotracker (Minitailz), which has its own procedure: see its dedicated help center, biotracker.zendesk.com.
This article explains how to reboot the Pet Tracker. If you have any further questions about the Pet Tracker we invite you to click here. If your request concerns other products, we invite you to visit our Help Center.
Restarting the tracker is useful if the position has not been updated for several days or if you have difficulties accessing the settings via bluetooth.
How to restart your Pet Tracker
- Charge the tracker fully first (about 1 hour 30 minutes) and turn on Bluetooth on your phone.
- Press and hold the button firmly for 20 seconds. Keep pressing even if the LED turns off or the tracker makes a sound, and do not release before the 20 seconds are up.
- Take the tracker outdoors and wait 2 to 30 minutes for it to reconnect to the network.
If the problem persists, repeat steps 2 and 3. If it still does not work, contact us from the Invoxia GPS app and describe the steps you followed and what you observed.