Dissociating your tracker lets you fully reset it before linking it again. This is useful if a simple restart is not enough, or to change network or account.
How to do it
- ✅ Keep the tracker nearby, with Bluetooth turned on on your phone (required).
- ✅ In the Invoxia GPS app: My Account > select the tracker > Advanced settings > Dissociate this device.
- ✅ Confirm with your account password.
- ✅ Then set up the tracker again as you did the first time.
🧠 Tip: a tracker in sleep mode sends nothing until it has been woken up from the app, with the tracker nearby over Bluetooth. Our support team cannot wake up or locate a tracker remotely: without a connection, we only have the last known position.
You can't dissociate your tracker?
The tracker must be within Bluetooth range for you to dissociate it yourself. If it is offline and out of reach, contact our support team with the date and time of the last known position.
What next?
- Contact our support team if linking the tracker again still fails after several attempts.