⚠️ Before returning anything, contact our support team. Do not ship your product without a case reference from us.
This article is for the persons who want information on how to return an order. If your inquiry concerns a technical question, a setup or a general support on one of our product, please search our Help Center by clicking here.
If you are not fully satisfied with your order, you may use your right of withdrawal and send it back for a full refund within thirty (30) working days. Please note these do not include weekends and holidays.
Before sending anything back, please contact the support to get your case reference.
Returning article:
- The product must be returned in its original state including packaging and accessories
- No refund may be issued if the product returned is incomplete, damaged or without its original package including accessories
Returning fees :
- Returning fees may be at the customer expense unless previously stated otherwise
- Returning fees may differ according to the product's nature, its weigh and upon the customer localization. For a quote, the customer is kindly asked to contact the support
Shipping back your order:
- It is strongly advised that customer ship back the product with tracking number and insurance if required
- If for any unfortunate reasons, the returned product did not reach our warehouse, Invoxia will not be able to issue a refund thus will not be held responsible for the lost of the parcel
- It is strongly advised that the customer keeps the dispatch note as proof in the case of an inquiry needed. This note must state the delivery address, the expedition date and the tracking number
📦 Where to send your return
⚠️ Do not ship anything before contacting our support team. You need a case reference from us first: it goes in your parcel so we can match it to your request.
Refund (change of mind), in 3 steps:
- Contact our support team and get your case reference and the return address.
- Put the case reference in your parcel and send the product with tracked shipping to the address we give you.
- Send us the tracking number once the parcel has been shipped: this is what triggers the refund.
Warranty exchange: for a defective product, contact our support team. After a remote diagnosis, they will give you the dedicated return address and the steps to follow.
Purchase from a retailer or on the US store: for a purchase from a retailer, in a shop or on a marketplace, the refund is handled by that seller. For an order from the Invoxia US store, our support team sends you a return label by e-mail.