Error message on Android: your smartphone is incompatible

Unfortunately there are some cases where your phone may be incompatible 😕.

Indeed it does not have the technical characteristics required for the installation the tracker which makes it undetectable by the application.

To go into further detail, your phone does not support the minimum Bluetooth packet size necessary to exchange data with the tracker, making it impossible to configure it due to the size of the information we need to transfer.

However, there are solutions to get around this problem 🏆.

The fact that your phone is incompatible does not prevent the consultation of locations and tracking from the application but only the installation, modification of settings and dissociation.

You can therefore install the tracker on a compatible phone by logging in to your account, setting up the various settings you wish to use and then consult the application and the tracking on your "incompatible "phone.

If you have any questions, do not hesitate to contact us via the form below or directly from your Invoxia GPS application.