If your tracker does not work or you are having trouble setting it up, follow the steps below. They solve the vast majority of activation issues.
✅ Step 1: Charge the tracker 🔌
Before anything else:
- Plug the tracker into a USB charger for 1 hour 30 minutes.
- The LED should blink while charging.
👉 A tracker that is not charged enough may not be detected during setup.
📱 Step 2: Install the Invoxia app
- Download the Invoxia GPS app from the Google Play Store or the App Store.
- Open the app and sign in to your account (or create one if needed).
➕ Step 3: Add the tracker
In the app:
- Tap "Add a tracker"
- Follow the steps
- Turn on Bluetooth on your phone
- Keep your phone right next to the tracker
⚠️ Setup is done only through the app (not from your phone's Bluetooth settings).
🌍 Step 4: Go outside
Once the tracker has been added:
- Go outside, to an open area.
- The first location fix can take up to 30 minutes.
This is normal: the tracker needs to pick up the network to locate itself.
💳 Step 5: Check the subscription
The tracker only works with an active subscription.
- Check in the app that the subscription is active and linked to the tracker.
💡 Useful tip
If setup fails:
- Restart your phone
- Turn Bluetooth off and on again
- Move away from other trackers or phones during setup
❗ If the problem persists
If the tracker still does not appear in the app, have the following information ready before contacting support:
- the tracker serial number,
- your phone type (Android or iPhone),
- what you see in the app (message, LED, behavior).
📞 Invoxia customer service
Use the contact form in the app.
We are here to help until your tracker works properly. 😊