Your GPS Tracker is completely standalone, which means that it does not work only when your smartphone is nearby contrary to Bluetooth-only trackers.
If you have the impression that your GPS Tracker only works when near your phone:
- Check network coverage in your area of use (our Trackers do not use the same networks as your phone).
- Check that you have not placed your GPS Tracker in a place where it does not have signal. For instance if you put your Tracker in a metal tube of your Bike, it can happen that it cannot reach the network but will still be able to reach your smartphone. Never surround your GPS Tracker with metal as it won't work in case of theft.
- To check, try taking the GPS Tracker for a ride while shutting off your smartphone's Bluetooth. You will be able to check that the Tracker works properly. If it does not, charge it for at least 1.5 hours, restart it by holding the button for 20 seconds (keep holding even if the LED turns off), then leave it outdoors for about an hour.
- If the issue persists, dissociate and re-pair the Tracker to refresh its network configuration: Invoxia GPS app → "My Account" → your Tracker → "Advanced Settings" → "Unregister device", enter your password, then set it up again (Tracker nearby, connected via Bluetooth).
Please note: if you have a Wifi hotspot in the car where you placed your Tracker, it can create complications as the Tracker will detect the same Wifi hotspot and may think you have not been really moving places (it then only sends one position every 4 hours). If this is the case and you are under the impression that your Tracker doesn't work, please contact us.
Please contact our team if your Tracker used to work in a specific area and has stopped working, while being used in the exact same conditions as before (placed in the same place, used in the same area), if none of the above solutions work for you.