We are sorry that you are experiencing an issue installing your GPS Tracker.
Here are a few things to try before contacting us:
- Only set up the Tracker from the Invoxia GPS app, never from your phone's Bluetooth settings. Also make sure you have confirmed your email address by clicking the link received when you created your account.
- Make sure your smartphone is compatible: iOS 12 or later, or Android 5.0 or later with access to the Google Play Store. On Android, the app must be allowed to access the phone's location to connect to the Tracker over Bluetooth. Most phones with a MediaTek processor are not compatible: see this article and its list of incompatible models. If your phone is not compatible, you can set up the Tracker from another compatible phone or tablet signed in to the same account.
- Make sure your smartphone Bluetooth is on. Try switching it off and on again from your phone's settings (not from the quick settings shortcut). Make sure to keep your GPS Tracker close to your smartphone. Avoid trying to install several GPS Trackers in the same room, and avoid having several smartphones or tablets with the Invoxia GPS app installed in vicinity of the Tracker you are trying to install.
- Charge the Tracker for at least 1.5 hours before setting it up: the LED blinks while charging. If it does not light up, try another cable or another USB charger.
- As a last resort, restart the GPS Tracker by holding the button for 20 seconds (keep holding even if the LED turns off), then restart your smartphone before trying again.
Once setup is complete, place the Tracker outdoors in an open area: the first location can take up to 30 minutes.
If the app asks for the serial number during setup, the Tracker is already linked to another account (for example a second-hand or gifted Tracker). For security reasons, a Tracker can only be linked to one account: the previous owner can dissociate it from their app, otherwise contact us from the app with a proof of purchase (photo of the original box, invoice or order confirmation). The serial number is printed on the side of the box.