This article is for the people who want information on how to return an order. If your inquiry concerns a technical question, a setup issue, or need general support on one of our products, please search our Help Center by clicking here.
If you are not fully satisfied with your order, you may send it back for full refund within thirty (30) working days. Please note these do not include weekends and holidays.
To speed up the process, please contact support.
Returning article:
- The product must be returned in its original state including packaging and accessories
- No refund may be issued if the product returned is incomplete, damaged or without its original package including accessories
Returning fees :
- Returning fees will be at the customer expense unless previously stated otherwise
- Returning fees may differ according to the product's nature, its weigh and upon the customer localization. For a quote, the customer is kindly asked to contact support
Shipping back your order:
- It is strongly advised that customer ship back the product with tracking number and insurance if required
- If for any unfortunate reasons, the returned product did not reach our warehouse, Invoxia will not be able to issue a refund thus will not be held responsible for the lost of the parcel
- It is strongly advised that the customer keeps the dispatch note as proof in the case of an inquiry needed. This note must state the delivery address, the shipping date, and the tracking number
📦 Where to send your return
Refund (change of mind): contact our support team first to get your case reference, then send the product with tracked shipping to:
Invoxia c/o DISPEO
Retours
Commande n° (your order number)
Rue Hippolyte Bayard
PAE du Haut Villé
60000 Beauvais
France
Send us the tracking number once the parcel has been shipped: this is what triggers the refund.
Warranty exchange: for a defective product, contact our support team. After a remote diagnosis, they will give you the dedicated return address and the steps to follow. Do not use the address above for an exchange.
Purchase from a retailer or on the US store: for a purchase from a retailer, in a shop or on a marketplace, the refund is handled by that seller. For an order from the Invoxia US store, our support team sends you a return label by e-mail.