⚡ 1. Contact us as quickly as possible
Write to our support team with the order number(s) concerned (for example SHO_EUR_#12345-eu) and the email address used for the order.
As long as the order has not been shipped, we can cancel it and refund you to the payment method used.
📦 2. The order has already been shipped?
You can exercise your right of withdrawal: you have 30 working days after receipt to return the product, in its original packaging and with all its accessories. See the article Return and refund conditions.
🛍️ 3. Order placed on Amazon or through a retailer
Cancellation and refund are handled directly by the seller.