✅ Short answer
No, an active subscription cannot be transferred from a Classic Tracker to a Pro Tracker. The two models use different technologies and require separate subscriptions.
🔍 Why is the transfer not possible?
The Classic Tracker and the Pro Tracker are two different products:
- Classic Tracker
📡 Works on the LoRa / Sigfox networks - Pro Tracker
📶 Works on the LTE-M (4G) mobile network
👉 Each network relies on its own infrastructure, which prevents any subscription transfer between these two models.
🛠️ What are the options?
1️⃣ Use the Pro Tracker with a new subscription
If you want to use your Pro Tracker, you will need to take out a new subscription specific to this model.
✔️ The Pro Tracker is usually sold with 1 year of subscription included.
2️⃣ Transfer the subscription to another Classic or Mini Tracker
If you own or buy another Classic or Mini model, it may be possible, depending on the case, to transfer your existing subscription to that type of tracker.
💡 Useful tip
If your Classic Tracker has location or network reliability issues, the Pro Tracker can be a good alternative thanks to its more stable mobile connection, especially in urban areas or abroad.
📞 Need help or unsure?
Our support team is here to help you choose the solution that best suits your needs.
📧 Through customer support in your user account
✨ We hope this article has helped clarify things.
Feel free to contact us: we are here to help every step of the way 😊