Depending on your situation, here is how to transfer your tracker or your subscription.
👥 1. Share a tracker with a relative
No need to transfer anything: log in with the same account (same e-mail address and same password) on each phone. Everyone can then see the tracker. See also the article Can I share my Tracker with another person?
✉️ 2. Change your account's e-mail address
You can change your e-mail address directly in the app, without losing your trackers or your subscription. See the article How To Change Your E-mail Address In The Invoxia App.
🎁 3. Give or sell your tracker to someone else
First remove the tracker from your account (see the article "Dissociate your GPS Tracker"). The new owner can then set it up on their own account.
If the tracker has already been handed over without being removed, see the article "My tracker is already linked to another account".
🔁 4. Transfer your subscription to a new tracker
Your tracker is out of order, lost or replaced? The remaining time of a paid subscription can be transferred by our support team to another tracker on your account, under two conditions:
- the new tracker is the same model or uses the same network (for example from a GPS Tracker Classic to another Classic or a Mini Tracker);
- it is a subscription you paid for: the subscription period included with the purchase of a tracker cannot be transferred.
Contact our support team with the serial numbers of the old and the new tracker.
⚠️ 5. Transfers that are not possible
- From a GPS Tracker Classic to a GPS Tracker Pro or Pro Max: the networks are different.
- From a GPS Tracker Pro or Pro Max to another tracker: the subscription is tied to the device's built-in SIM card, see the article Is A SIM Card Included?
🐶 6. Biotracker
For the Biotracker (new collar, new dog, damaged or lost collar), the procedure is specific: see the dedicated article on Biotracker subscription transfer.