We are sorry that you are experiencing an issue installing your GPS Tracker.
Here are a few things to try before contacting us:
- Make sure your smartphone model is compatible (the hardware configuration needs to support our product), by checking the list of incompatible smartphones here.
- Make sure your smartphone Bluetooth is on. Try switching your phone's Bluetooth off and on again. Make sure to keep your GPS Tracker close to your smartphone. Avoid trying to install several GPS Trackers in the same room, and avoid having several smartphones or tablets with the Invoxia GPS app installed in vicinity of the Tracker you are trying to install.
- Make sure the GPS Tracker has enough battery and is plugged to a power source. The Tracker light should be on, otherwise make sure that your micro USB cable is not faulty.
- As a last resort, try restarting the GPS Tracker via a long press (5 seconds) on the button, and restarting your smartphone, before trying again.
Make sure to be near a Helium hotspot when installing your GPS Tracker for the first time, so that it can properly join the network.
If you have bought a Tracker that may have been refurbished or installed before by someone else, you will be asked to contact us so we can solve the issue. For security reasons, we do not generally allow a GPS Tracker to be uninstalled and reused by someone who is not the primary owner.