This article covers subscriptions for Invoxia GPS Trackers (Classic, Mini, Bike, Pro and Pro Max).
🔎 1. Accessing your subscription
Log in to portal.invoxia.com with exactly the same email address as in the app. With a different address, your trackers and subscriptions will not appear.
💳 2. Changing your payment method
On portal.invoxia.com, open Subscription Invoices, then Manage Subscriptions and Payment, and update your bank card.
- Subscription payments are made by bank card.
- If a payment fails, try a different card or check with your bank that recurring and international payments are authorised.
🔁 3. Understanding renewal
- Monthly or quarterly plans: they renew automatically, with no commitment, and can be cancelled at any time.
- One-year or two-year plans and the period included at purchase: they end at the close of the period, with no automatic renewal. You are notified in the app and by email before the end.
- Without renewal, nothing is charged: the tracker is simply deactivated.
✋ 4. Cancelling or stopping automatic renewal
Contact our support team with your account email address and the serial number of the tracker concerned. After cancellation, your subscription remains active until the end of the period already paid for.
Were you charged for a renewal you did not want? Contact us promptly, specifying the date of the charge.
⏳ 5. Payment made, but subscription shown as “expired”
A payment can take a few days to be processed, and an email stating that the subscription could not be renewed may sometimes be sent before the payment is confirmed. Log out then log back in to the app, and restart the tracker. If the subscription still appears as expired, contact our support team.
🔄 6. Your tracker has been without a subscription for several months?
After resubscribing, charge it fully (1 h 30), restart it by pressing and holding the button (approximately 20 seconds), then leave it outdoors for one hour with the logo facing the sky.