Is your GPS Tracker Pro Max no longer updating its position, staying offline, or not showing as "connected"? A full restart often gets normal operation going again.
This guide explains what to do, in what order, and how long to wait before you get reliable location data again. The restart procedure for the GPS Tracker Pro Max is identical to that of the GPS Tracker Pro.
✅ QUICK CHECKLIST
- Charge the GPS Tracker Pro Max for at least 1 hr 30 min, using the supplied USB-C cable
- Turn on Bluetooth on your phone
- Hold the recessed button for 20 seconds (without releasing)
- Go outside, or leave it on a windowsill (GPS = satellites, better in an open area)
- Wait 2 to 30 minutes for the network to reconnect
- Check that new positions appear in the app
- Try an area with better coverage if needed
🧭 STEP-BY-STEP GUIDE
🔋 STEP 1: CHARGE FULLY
- Plug the GPS Tracker Pro Max into its charger using the USB-C cable supplied in the box.
- Let it charge for at least 1 hr 30 min.
- Check that the LED indicates correct charging.
Why: A battery that is too low can prevent a full restart. The GPS Tracker Pro Max battery is a 2,000 mAh Li-ion battery rechargeable via USB-C.
⏱️ STEP 2: FORCE A RESTART
- Locate the recessed button on the GPS Tracker Pro Max.
- Press firmly for 20 seconds.
- Do not release, even if the LED turns off or the tracker emits a sound.
- Release only after a full 20 seconds.
Duration: 20 seconds of continuous pressing.
📡 STEP 3: LET THE TRACKER RECONNECT (OUTSIDE)
- Place the GPS Tracker Pro Max outdoors, with a clear view of the sky.
- Wait 2 to 30 minutes for it to fully reconnect.
Simple definitions:
- GPS: location via satellites. Indoors, the signal is often too weak.
- Network: the GPS Tracker Pro Max uses a 4G LTE-M network (with built-in SIM) to transmit positions. Depending on the area, this can take longer.
📱 STEP 4: CHECK IN THE APP
- Open the Invoxia app.
- Check the "connected" status and the arrival of new positions.
- If nothing changes, leave the tracker outside for another 10 minutes, without moving it.
Simple definition: Bluetooth = short-range connection between the tracker and the phone, useful for accessing the settings.
🛠️ TROUBLESHOOTING
🔎 BASIC CHECKS
- Battery: did the GPS Tracker Pro Max really charge for at least 1 hr 30 min, with the USB-C cable?
- Bluetooth: is it enabled on the phone? Is the phone close to the tracker?
- Outdoors: is the test being done outside (important for GPS)?
- App: is it up to date?
⚠️ COMMON MISTAKES
- Wrong cable: be sure to use the USB-C cable (the GPS Tracker Pro Max does not charge over micro-USB).
- Pressing the button too briefly (less than 20 seconds)
- Releasing as soon as the LED turns off (you must keep going)
- Testing indoors (GPS and network less reliable)
- Waiting too short a time (reconnection can take up to 30 minutes)
➡️ WHAT TO DO NEXT
- Repeat STEP 2 then STEP 3 a second time.
- Leave the tracker outside for 30 minutes (full test).
- Try another area with better network coverage.
🔄 WHEN TO RESTART
- Restart if: the tracker is stuck, no new positions, "connected" missing, Bluetooth difficulties.
❓ FAQ
The GPS Tracker Pro Max no longer updates the position, what is the solution?
Charge it for 1 hr 30 min with the USB-C cable, restart it by holding the recessed button for 20 seconds, then leave it outdoors for 10 to 30 minutes.
The GPS Tracker Pro Max stays offline after restarting, what should I do?
Leave it outside for 30 minutes and test an area with better network coverage. The GPS Tracker Pro Max works on 4G LTE-M in more than 40 countries.
"Connected" does not appear for the GPS Tracker Pro Max despite Bluetooth?
Run the restart again and keep the phone close to the tracker with Bluetooth enabled.
Which cable should I use to charge the GPS Tracker Pro Max?
Use the USB-C cable supplied in the box. The GPS Tracker Pro Max charges via USB-C.
The GPS Tracker Pro Max is not picking up GPS, how can I fix it?
Place it outdoors with a clear view for at least 10 minutes, without moving it.
The GPS Tracker Pro Max sends few location points, why and what is the solution?
Check the network coverage and run a full test outdoors for 30 minutes. Position frequencies range from 1 s to 32 min, or on demand.
Does restarting the GPS Tracker Pro Max delete my data?
No, a restart reboots the system without erasing your history.
Is the GPS Tracker Pro Max waterproof?
Yes, the GPS Tracker Pro Max is IP67 certified (protected against dust and temporary immersion at less than 1 m for less than 30 min).
📚 RECOMMENDED ARTICLES
- Understanding position frequencies and battery life
- Why the position is not updating and what to do
- How to tell whether my tracker is charging
- Bluetooth connection problems: useful checks
- Checking the network coverage in my area
📩 CONTACT SUPPORT
If the problem persists after a full test (charge + restart + 30 minutes outdoors), contact support with this information.
- Product model: GPS Tracker Pro Max
- Phone model
- iOS or Android version
- Precise description of the problem (what you see in the app)
- Date and time of the problem
- Screenshots if possible