When your tracker shows as offline, it means it can no longer connect properly to the network. You can often fix this by fully restarting the tracker.
✅ Steps to restart your tracker
-
🔋 Charge the tracker for 1 hour 30 minutes
Make sure it has enough battery to restart properly. -
🔘 Hold the button down for 20 seconds
- Press the recessed button firmly.
- Do not let go, even if the LED turns off or the tracker makes a sound.
- This performs a real reset.
-
📡 Take the tracker outside
Place it in an open area so it can pick up the network signal again.
⏳ Reconnection can take several hours. This is completely normal.
💡 Tip
After a long period without movement, or in an area with poor coverage, the tracker may take some time to get back on the network. Charging it regularly and restarting it from time to time can improve stability.
🆘 Need help?
If the tracker stays disconnected after these steps, our team is here to help.
📨 Contact us: support@invoxia.com
✨ Your tracker should be up and running again soon!